Return policy

At PlantDelightsV, we want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we’re here to help! Please read our return policy below for guidance on how to return items.

1. Return Window
You have 30 days from the date of purchase to return your items for a full refund. After 30 days, we are unable to offer any returns.

2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging with all tags attached.
  • Sale items and customized products cannot be returned.

3. How to Return Your Item
To initiate a return, please follow these steps:

  1. Contact our customer service team at [email protected] or call +1 (775)-727-0271 to request a return authorization.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will send you instructions on how to return the item and a return shipping label if applicable.

4. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective item, wrong item shipped).

5. Refunds
Once we receive and inspect your returned item(s), we will process your refund:

  • Refunds: Your refund will be issued to the original payment method, and it may take several business days for the funds to appear in your account.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide a prepaid return label and issue a full refund.

7. Final Sale Items
Items marked as "Final Sale" are not eligible for returns.

8. Customer Support
If you have any questions about our Return Policy or need assistance, please don’t hesitate to reach out to us:

Email:[email protected]

We’re here to assist you and ensure your experience with PlantDelightsV is a positive one!